FIRST TIME INTO MATRIX21?
Login ID = Your Member Number
Password = Temporary Password
Temporary passwords are ONLY VALID ONE TIME. Please type in the characters carefully. After entering Matrix21, you will immediately be prompted to create your own password. You must do so at this time! Remember, passwords are case sensitive. Verify that CAPS LOCK is turned off.
After Password creation, you will be directed to set up your Multi Factor Authentication (MFA) security profile (your "secret phrase", answers to three questions, and registering your computer). If you are unfamiliar with MFA, it is recommended you view the short video before launching your first logon.
Click Here to view a short video before logon.